MSN Messenger FAQ
Here is a list of the questions and answers from real people.
Feel free to add your question by using the form below, and as soon as it is approved by a moderator and
we find an answer, it will be posted here.
name: Julie Jordan
message: Trying to install new Messenger.
People want to phone me and
say I have the old version. Keep trying and even text for PIN number
came back
in French so didnt accept. Click on Download
and nothing
happens. Help please.
Answer:
The best option here can be to update Windows and install the updates
in your
computer. Now download
the latest version of Live Messenger and run the set up.
This should solve your problem.
-------------------------
name: Jennifer
Bentley
message: my cousin downloaded messanger
and i can't get it off it keeps on
popping up men. I have small kids I need to know how to delete this
Answer:
The best thing to do would be to use messenger pop up blocker.
Messenger Pop-up
Blocker is a free program that blocks 'messenger pop-ups' from
appearing on
your computer screen.
-------------------------
name: Tom Upright
message: I am unable to uninstall messenger 7.5. It says
there is a problem with my patch package. Can you help? I want to
install the
8.0 and I can't. Tks.
Answer:
Uninstall Windows
Messenger 7.5
Click Start
> Run. This would lead you to
enter the following line:
[code]RunDll32
advpack.dll,LaunchINFSection %windir%\inf\msmsgs.inf,BLC.Remove[/code]
Now click OK
button
to remove Windows Messenger.
Install 8.0
Messenger
To start with
click on ‘Get Messenger and stay in touch’
Then click get it
free option
Now a box would appear with three options,
"Run",
"Save" or "Cancel"
If you wish to automatically open the windows
messenger set up, click
"run" and wait for the squares to fill the white field
A wizard called windows messenger set up should
appear.
When it does, select your options, and it
will start installing windows live messenger on your computer. You are
ready to
chat!
-------------------------
name: ron
message: why does it say my password is
wrong the very first time i put it
in????
Answer:
Turn off your computer then turn it on and keep clicking F8 'till a
beep is
heard. A menu will come up. Click Safe Mode and log on as administrator
and
then change your password. This should solve the problem. If not,
please use
the “forgot password” feature and the system should
reset and email you your
new password.
-------------------------
name: ruby
message: I HAVE FORGOTTEN MY PASSWORD
Answer: The "forget password"
feature would/should send an email to you (as the owner) with the
password in it, or a
link to where you can change it. And, if they don't then the secret
questions
they ask should help you get to that reset screen.
-------------------------
name: ruth
message: How much does it cost to use????
In other words is it all
free????RSVP
Answer: It won’t cost
you anything to download the
software and use it, but if you are using Messenger to send messages to
mobile
customers, it WILL cost the person receiving or looking at the text
message on
their cell phone. If that person has unlimited texts then it
won’t cost him either.
-------------------------
Name: Andrea Mcmurrough
Message: how do I change my windows live messenger password???
Answer: Changing your windows live messenger password is very simple.
First sign in to your Windows Live Messenger and open your email account. Once the mailbox opens,
you need to select “options” from the upper right corner of your screen. Go to “Manage your account”
section and select "View and edit your personal information". This will display your personal
information along with the section "Password reset information". Click on "Change" written next
to "Password”. Another window will pop up and will prompt you to enter your current password and to
type in your new one. You will also have to retype the new password for confirmation. Now click “save”.
Your password has been successfully changed. If you want to change your password quite frequently,
check the box that says, “Make my password expire every 72 days".
-------------------------
Name: Romana
Message: I have old version of MSN messenger, your icon keeps reminding me to upgrade to new free
version...for some reason I am not able to..can you please direct me to an icon to download your free version ONLY...
Answer: The latest version of Windows Live Messenger, previously known as MSN Messenger, can
be easily installed. It only requires Windows XP or above. This new version, Messenger Plus! Live is
compatible with Windows Live Messenger 8.0 to 14.0 (2009) and can be installed on 32bit and 64bit
versions of Windows XP to Windows 7. It is freeware. So, you can use it 100% for free. To download
it, you can visit http://www.msgpluslive.net/download/.
-------------------------
name: Bev
message: have installed cam to msn. but it doesnt show icon the only thing that shows that i can make a video call and not to share webcam
Answer: Try going to Tools, Options and make sure the box is checked next to "Allow others to see that I have a webcam" option. If that does not work, then try to uninstall and reinstall the camera and MSN Messenger.
-------------------------
name: Preston
message: I have had Windows Live Messenger for years, but yesterday when I try to log in it says 'we cannot log you in to Messenger.And shows my ID and when I type in my password it says wrong password & it's the one I have been using all along. It's just as if I no longer have Messenger.
Answer: First try to ensure that your CAPS lock is off and you enter your password correctly. If that does not work, try to reset your password at https://accountservices.passport.net
-------------------------
name: Shelly
message: I do not want a live messenger acct. and do not want to be contacted with it popping up on my screen all the time. How can I cancel it completely?
Answer: please try to uninstall Messenger by following these instructions. In addition, you may wish to cancel your Passport account altogether, which you could do at https://accountservices.passport.net
-------------------------
name: donna
message: I GOT A E-MAIL YESTERDAY ASKING ME TO UP DATE MY ACCOUNT,AND EVER SINCE THEN I CAN NOT GET INTO MY E-MAILS OR MY MESSENGER , WHY IS THAT.
Answer: It appears you may have fallen victim to a phishing scam and your account has been compromised. You may want to try to recover it at Live.com - but otherwise you may have to get a new account and let all your friends know to block your old one.
-------------------------
name: suzanne mullett
message: can i send videos to a friend and if so how?
Answer: You can send video files to your friends using the file transfer feature in your Live Messenger as if it was any other file type (text, picture, etc.), or you could simply start a video chat and show them streaming video from your webcam.
-------------------------
name: Connie Lawrence
message: I don't like the new msn messenger and would like to know how I can get the older version back?
Answer: Please refer to this page for information on previous versions of the software.
However, please keep in mind, that some of them would no longer work and require a mandatory upgrade to the newer version.
Feel free to add your question by using this form, and as soon as it is approved by a moderator and
we find an answer, it will be posted here.
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